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Creative Cloud Syncing never ending / doesnt stop / continuously going

Forum|Forum|9 years ago
November 7, 2016
33 replies
34195 views

Hi!

I have an issue with creative cloud syncing: It never ends. I only have around a thirty PDFs in my creative cloud folder. When I access the PDFs online, they are all there. However, the syncing is ongoing and never stops. It only stops when I delete all my files and folders within the creative cloud folder. I have left my PC on for two weeks now in the hope the syncing would finally come to an end. No chance, it is still syncing. I have a super fast internet connection, so 30 PDFs usually take seconds for me to up- or download.

This is cause for concern, as I am wondering what the hell Adobe is still syncing? It cannot be my PDFs since they are all synced already! Also, this is using my system resources and is putting a strain on my bandwidth!!

Can anyone explain to me:

1.) Why the Creative Cloud App is continuously syncing

2.) What is the app syncing (since my files are all uploaded already)

2.) What I can do to make it stop

I do not want to stop syncing altogether, I just want it to stop after my very minor changes are complete. That said, it does make me wonder if it is a good idea to let Adobe into my system in such a way, if things like this occur!

Any help is greatly appreciated... but please only respond if you know what your talking about!

Don't tell me to reinstall the app - I have done that!

Don't tell me to move files into another folder and then back - I have done that!

No need to tell me how to stop syncing altogether - I know how to do that!

This topic has been closed for replies.

Correct answer David__B

Hey Walter,

I after reviewing your logs our engineering department was able to identify the cause. This issue will be fixed in a future update to the Creative Cloud app. I'm not sure when that will be, but hopefully some time soon.

Thanks for reporting it!

- Dave

Show previous replies

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Red PointAuthor

Inspiring

Hi David!

Unfortunately the issue is not resolved. I left it on for one week now, hoping the syncing would stop at one point. It keeps syncing the files over and over again.

Is there anything I can do to make it stop and make it behave normally?

Cheers, Walter

David__B

Adobe Employee

Hi Walter,

Sorry to hear you're still having issues. As a test could you try uninstalling and reinstalling the Creative Cloud app and see if the behavior persists after doing so?

This article has a link to an uninstaller utility and where to download to install it again

Uninstall the Adobe Creative Cloud desktop application

Please let me know if this helps,

Cheers,

- Dave

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Red PointAuthor

Inspiring

Hi David,

thank you again for your reply & suggestions. I have followed your instructions, uninstalled and then reinstalled the creative could app. It synced all my 233 files correctly, but then started to sync these 34 mysterious files again. It are these 34 files that are constantly synced over and over again. No idea what these files are? The first 233 where correct and correspond to the files I have in my local creative cloud folder. They were also synced first and relatively quickly.

I have also checked if there are any oversize files in my folders, but the largest ones are only around 20 MB, so that cannot be causing it.

I also checked my archived and shared file folders, which are empty.

Is there maybe some database I can reset or delete locally which might be causing the problems? If only I could see which ghost files are currently being synced I could maybe narrow down the problem. But the creative cloud app does not show which files are currently being synced (which I think is actually a bad idea, especially for troubleshooting like in my case).

Any further help greatly appreciated!

Cheers, Walter

David__B

Adobe Employee

Hi Red Point,

Sorry to hear you are having this issue. Thanks for the explanation of the issue and explaining what you've tried so far.

I have a few more questions for you:

- Could you confirm the version of the Creative Cloud app you have installed from the preferences?

- You mentioned you are on a PC, but I was curious what version? Windows 10, Windows 7, etc.
- Was it working before? Does this issue seems related to anything you're aware of, installing the latest update, etc.?

- Just to ensure I understand, what process did you go through to reinstall? Did follow specific kb article?

Thanks for info,
- Dave

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Red PointAuthor

Inspiring

Hi David,

Thank you for your very quick response! Here are the answers to your questions regarding my system:

1.) I am using Windows 10 Home (Version 1607 - OS Build 14393.351) in a 64 bit operational environment

2.) Creative Cloud App version is 3.9.1.335

3.) CCA installed / reinstalled on the 29th of October.

4.) What I did before this behavior occurred, was point the Adobe Creative Cloud folder to another location on my internal drive. Its currently pointing to the physical location H://Creative Cloud Files/Creative Cloud Files/. Can´t say for sure if there is a causal connection.

5.) CCA is running as a 32bit app. I understand this is normal behavior...

I do not recall which KB I was following, but it was a thread regarding continuous syncing (might have been a post from 2015 if I recall correctly). But as I mentioned already, it did not help, at least not with the two procedures I was following (moving files / folder and re-installing the app).

Regards