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Participant
December 7, 2020
Question

Creative Cloud syncing stuck in loop

  • December 7, 2020
  • 1 reply
  • 796 views

Hi there,

Basically the above. Been having this issue that I first noticed last week where the cloud system is continuously stuck on sync, even when I've only got a few files to update. If anybody has any suggestions on if there's anything I can do to fix this or if this is a known bug then that would be great!

TIA

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1 reply

kglad
Community Expert
Community Expert
December 10, 2020

this may be due to a corrupt file.  do you have more than one folder?  if so, can you tell which folder is not sync'g?

 

also you can try "fixing" your cc app:

 

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials