Skip to main content
RPerrella_Ph
RPerrella_Ph
Participant
January 27, 2020
Question

Creative Cloud syncronization 100% CPU is blocking File Explorer and the whole PC

  • January 27, 2020
  • 2 replies
  • 568 views

Creative Cloud files syncronization from PC to Cloud IS A NIGHTMARE !

It causes a 100% CPU usage, that is blocking everything else in my PC. As you can see from the attached screenshot, File Explorer is heavely engaged.

This situation lasts even if I click in "PAUSE" syncronization in Creative Cloud App.

To solve it, I need to kill the Core Sync process in the process manager of Windows 10.

This is a shame, even that the App is 32 bit ... 

Please, update Creative Cloud Desktop App as soon as possible.

Best regards,

Roberto

 

    This topic has been closed for replies.

    2 replies

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    January 20, 2021

    Thanks for posting Roberto and Tomas,


    A couple of things I'd recommend trying in relation to this issue


    Hope these help,

    - Dave

      Tomáš Rázga
      Tomáš Rázga
      Participating Frequently
      January 20, 2021

      Hi David
      Thank you for your message.
      I tried restarting the computer several times.
      I have also reinstalled the complete windows 10 several times and I have all Windows updates.
      I also now uninstalled and installed the Creative Cloud. But it didn't help ...
      I'm attaching the current printscreen, which I did after reinstalling.
      I thank you for your help 

       

      Tomas

       

       

       

      David__B
      Adobe Employee
      David__B
      Adobe Employee
      January 20, 2021

      Thanks for the update and info. I'd recommend reaching out to our support directly next if you're continuing to have difficulties. You can reach them here by signing in with your Adobe ID you use for your membership https://helpx.adobe.com/support.html and using the chat icon in the bottom right-hand corner of the page

        Tomáš Rázga
        Tomáš Rázga
        Participating Frequently
        January 20, 2021

        Hi, I have the same problem. Did you find a solution?

        Tomas

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices