creative cloud taking forever to load please help!

Forum|Forum|2 years ago
January 15, 2024
1 reply
375 views

My creative cloud wont load, i tried uninstalling it, i uninstalled all the adobe apps, i made sure my pc has the right time, that its updated, etc, but still creative cloud wont load, and it keeps telling me its something with the firewall or the pc time, but i already checked and it seems fine, please help i use adobe for work i dont know what to do.

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kglad

Community Expert

what's the exact error message?

A

Anahí290121454gy5Author

Participant

this error, i try uninstalling everything, i checked my antivirus if maybe it wasn't allowing adobe to fully work, i cleaned my pc, checked if it was the time settings, i updated everything on my pc but still creative cloud wont work

kglad

Community Expert

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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