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C
capstonedesign
Participant
September 30, 2015
Answered

Creative Cloud TypeKit Fonts not loading or syncing

  • September 30, 2015
  • 3 replies
  • 5527 views

Hello. I can't get my fonts from TypeKit to show up in the Creative Cloud app and therefore can't use them in my Applications. I've tried closing Creative Cloud, restarting the computer, and nothing.  What can I do?

This topic has been closed for replies.
Correct answer liz, Adobe Type

I'm sorry that you ran into trouble with this!  Are you on OS X?  It sounds like the Creative Cloud desktop application is unable to write to one of the files on your machine, and so the option is turned off.  This usually only affects OS X machines, though.

If you are on OS X, run these steps to fix the problem:

1. quit the Creative Cloud desktop application

2. from the Go menu in the Finder, choose Go to Folder

3. paste in this path and click Go:

~/Library/Preferences/

4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and rename it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

6. start the Creative Cloud desktop application again.

If that doesn't help, or you are using Windows, please send us the recent log files from your computer at support@typekit.com and we'll look into it further:

help.typekit.com/customer/portal/articles/1649149#logs

Thank you,

— liz

3 replies

jimkuenzer
jimkuenzer
Participant
January 1, 2016

Hate to be the party pooper here, but this didn't fix things for me. Because I can't find the com.adobe.accmac.plist file in that folder.

Pattie-F
Pattie-F
Legend
October 14, 2015

moving to File Hosting, Syncing, and Collaboration

liz, Adobe Type
Community Manager
liz, Adobe TypeCommunity ManagerCorrect answer
Community Manager
September 30, 2015

I'm sorry that you ran into trouble with this!  Are you on OS X?  It sounds like the Creative Cloud desktop application is unable to write to one of the files on your machine, and so the option is turned off.  This usually only affects OS X machines, though.

If you are on OS X, run these steps to fix the problem:

1. quit the Creative Cloud desktop application

2. from the Go menu in the Finder, choose Go to Folder

3. paste in this path and click Go:

~/Library/Preferences/

4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and rename it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

6. start the Creative Cloud desktop application again.

If that doesn't help, or you are using Windows, please send us the recent log files from your computer at support@typekit.com and we'll look into it further:

help.typekit.com/customer/portal/articles/1649149#logs

Thank you,

— liz

    S
    scttlrbnsn
    Participant
    July 14, 2021

    Didn't fix it for me, I still have a spinning "Loading Adobe Fonts" circle in Creative Cloud when I try to go to Active Fonts - and I have an ad deadline to meet! 😞

    mintyh
    mintyh
    Known Participant
    July 16, 2021

    Hope this is useful: after migrating from an intel iMac to a new M1 iMac, I saw the same spinning/never loading fonts issue.

    What eventually solved it was going and getting Adobe's Cleaner Tool: 

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
    and removing old versions of Adobe programmes. (Turns out there were some remnants going as far back as Creative Suite 4!).

     

    I had the luxury of not worrying about losing older versions because they're still on the Intel iMac, but if you're wanting to keep more recent ones, you *may* only need to delete the much older versions.

    For instance, Illustrator 2021 is glacial on the Intel but 2020 is good, so I was mostly working in 2020, hoping that at some point 2021 would get an update that would make it less of a dog. (FWIW, 2021 running M1 native seems pretty damn smooth!)

    Best of luck.

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