Creative Cloud Update 5.6.5.58 won't work.

Question

Hello.

I recently needed to install AfterEffects to my computer and tried to open the Creative Cloud to do so. The window showed with a text box reading

"Creative Cloud update available

Bug Fixes adn technical enhancements

Full Release Notes (v. 5.6.5.58)"

Followed by the auto-update switch.

I tried updating, and it seemed like it finished because I got no error and the loading bar completed, but the program did not open the window again like I figured it would. I tried manually opening the window again, only to find the same message as before! I have tried restarting my device and that still has not worked. And of course I can't uninstall Creative Cloud without first getting rid of my applications, which seems to me like a waste of time.

Any suggestions on what to try next?

Nancy OShea · Answer

Make sure your computer meets the minimum CPU & GPU requirements to run latest CC and After Effects. Most Creative Cloud apps work on:

Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/after-effects/system-requirements.html

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Failing that, see this help article about connection errors:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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