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Participant
June 13, 2020
Question

Creative cloud Update error 117 and loop sign-in

  • June 13, 2020
  • 1 reply
  • 292 views

Hi all,

 

On a computer with Windows 10, the creative cloud update failed with error code: 117 and when I sign in my creative account it's loop to sign in page. I have this isssues with 2 domains accounts (this 2 accounts are in the local admin group), but with a local admin account all work fine.

I have try to use the cleanup adobe tool and setup again. The setup work only in the local account.

And when I go back in one of the domain account, I have the 2 issues (error code 117 and loop sign-in).

 

What can I do ?

 

Regards

    This topic has been closed for replies.

    1 reply

    Community Expert
    June 14, 2020

    Please check you internet connection. 

    More informations you'll find here: https://helpx.adobe.com/download-install/kb/error-code-117.html

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI