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F.Quill
F.Quill
Inspiring
Jul 12, 2020 5:54 PM UTC
Answered

Creative Cloud updated - now, when off-line no apps or info shows

Get a complete blank window, now, when off-line. It just updated itself yesterday.  Also, none of the links, when on-line, in the CC window work.  Eg - Get help, resources, etc., . 

 

Is this the way it is going to be, from now on?

 

What is the point of having a supposedly "active" window when nothing in the window works?  Is there something else I need to change in my computer settings to correct this?

 

Thank-you!

 

NOTE:  NONE OF THE TOPICS LISTED BELOW APPLY TO MY TOPIC SO I JUST PICKED 'LIBRARY'.

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Jul 12, 2020 10:06 PM UTC

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

I goes without saying, Internet access is required.

 

Nancy O'Shea— Product User & Community Expert
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5 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
Jul 12, 2020 10:06 PM UTC

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

I goes without saying, Internet access is required.

 

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Nancy O'Shea— Product User & Community Expert
Anna6913
Anna6913
Participant
Jul 12, 2020 11:51 PM UTC

I have the same problem. When I open CCloud Desktop App it is all blank, I can't see the gear icon, it just shows a white window? When I try to open it online it also does not work?

What should I do?

Thank you.

 

 

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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Jul 12, 2020 11:59 PM UTC

Click the chat icon (lower right hand corner) and contact Tech Support via online chat.

 

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Nancy O'Shea— Product User & Community Expert
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