Creative Cloud updating issue, error code 191

Forum|Forum|4 years ago
September 17, 2021
2 replies
3584 views

Desktop Microsoft Windows version: 20H2 (OS Built 19042.1237),

Creative Cloud version: 5.5.0.617,

Issue message: Encountered issues in updating creative Cloud. Error Code 191,

Following scenarios tested:
1. system login account does have administrator privileges.
2. Unintall and reinstall Creative Cloud.
3. AdobeCreativeCloudCleanerTool.exe has been tried.

Above tested, none resolves the issue, screenshot is attached.

Please let us know how to resolve the issue,
Thanks!
Chen
EMAIL REMOVED

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]
[If you are posting using email, please turn your 'sig file' function OFF for posting]

This topic has been closed for replies.

G

gw_LR6_crashes_non-stop

Participant

Just to be clear, this has never been resolved by adobe despite exorbitant subscription costs.

Error code 191 appears on creative cloud desktop since the day it was installed on Win10, none of the fixes work for this.

I find this shambolic.

g

John T Smith

Community Expert

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

John T Smith

Community Expert

Code 191 https://community.adobe.com/t5/Get-Started/Installer-issue-with-exit-code-191/td-p/8702724

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded