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paull92729451
Inspiring
August 29, 2022
Question

Creative Cloud using 10GB too much - also unable to delete

  • August 29, 2022
  • 2 replies
  • 4771 views

There's about 10GB of space being used in my Creative Cloud files that I can't account for. The deleted folder has thousands of files in it that I'm unable to delete because it says "someone has restored them". Preset sync is off in Photoshop.

 

I have a few items in 'Your libraries' from using the Adobe Capture app on my phone, plus 2 small images in 'Your files'. I doubt if they add up to 100MB in total. 

 

So what is using 10GB of space, and why can't empty the deleted items?

 

Any suggestions?

 

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2 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
August 29, 2022

Hi there,

 

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files?

 

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Regards,

Tarun

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paull92729451Author
Inspiring
August 30, 2022

Hi Tarun. Thanks for replying.

 

I'll attach some screenshots I've taken of all of those folders, including one of the 2197 items in the Deleted folder that I cannot delete.

 

As I mentioned above, the total size of items in those various folders is just in the 10s of MB, but still it says that 10.5GB is used.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 30, 2022

then using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 29, 2022

on your cc web page, check deleted folder (after clearing the 8 listed folders), and check your acrobat and lightroom links

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    paull92729451Author
    Inspiring
    August 30, 2022

    Thanks, but I've done all of that already. it only amounts to a few tens of megabytes.

     

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