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T
texxxxx
Participant
October 23, 2021
Answered

Creative Cloud [was: Suite] still not fully compatible with OS Big Sur

  • October 23, 2021
  • 4 replies
  • 563 views
An email I tried to send to Adobe but got bounced because my case had been closed by me.
 
Hello,
 
Thank you for trying to help me.  Everyone was as helpful as they could be.  Professional, polite, patient. 
 
Unfortunately after a year Adobe has been unable to make Creative Suite fully compatible with OS Big Sur and now Apple has a new OS coming out.  I appreciate you giving me the followign link: https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html  It relates to Acrobat specifically.  At the bottom of this page...the most recent source of information from Adobe concerning Creative Suite/Big Sur...the last link is called 'Can I run my Adobe apps in macOS Big Sur? . Click on it and it takes you to a page that screams, figuratively, 'ADOBE IS NOT FULLY COMPATIBLE WITH OS BIG SUR'. An attempt at humor, as I am not mad. 🙂
 
Here is the bottom line:
 
 

 Every program except the 'Lightrooms' on this list I use...and it has been a year since OS Big Sur was released. The page even states, right above this table, "We strongly recommend you wait until we have released a compatible version of your app."  No kidding!

 
All of the above run perfectly in OS Catalina, which I have stayed at only because Adobe is having difficulty trying to upgrade these.  I would like to upgrade my expensive high-end iMac to Big Sur and Monterey, but am hobbled by Adobe products.  It is more important to me that they run correctly as I have 20+ years of archived graphic files that I need to refer to and run correctly.
 
I do commend and appreciate greatly that you publish these problems. That is a public service. It would be much worse if you didn't tell us and we upgraded and had all these issues.  I understand that it must be a PITA for Apple to keep making you re-work your programs.  I think Apple upgrades their OS much too often anyway.
 
I honestly thank you all for the wonderful communication.  I look forward to Adobe figuring out what it will take for Creative Suite to be fully compatible with the current Apple OS's.
 
Good Luck and Praise the Pica!
 
-Alex Stewart (44 years in commercial printing plants...started on Linotypes)
 
This topic has been closed for replies.
Correct answer mudguts

I'm sure Alex Stewart was talking about the latest versions of Creative Cloud products, even if he (?) says Creative Suite (by mistake). The bottom line (as he points out) is that there still are compatibility issues with Big Sur. And he did say that he didn't use Lightroom, so I don't know why Nancy O'Shea brings that up.
Any Mac user who works with CC apps professionally isn't going to take the chance that they all of a sudden won't work perfectly smoothly anymore, or want to implement some tedious workaround. But professionals also want to use the most up-to-date equipment: for example, the latest OS.
Come on Apple and Adobe, work together on this!

4 replies

M
mudgutsCorrect answer
Participant
October 25, 2021

I'm sure Alex Stewart was talking about the latest versions of Creative Cloud products, even if he (?) says Creative Suite (by mistake). The bottom line (as he points out) is that there still are compatibility issues with Big Sur. And he did say that he didn't use Lightroom, so I don't know why Nancy O'Shea brings that up.
Any Mac user who works with CC apps professionally isn't going to take the chance that they all of a sudden won't work perfectly smoothly anymore, or want to implement some tedious workaround. But professionals also want to use the most up-to-date equipment: for example, the latest OS.
Come on Apple and Adobe, work together on this!

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 24, 2021

    Creative Cloud Lightroom Classic 10.x is certainly compatible with Big Sur and Apple M1 chip computers.  So not too sure what you're having a problem with. 

    https://helpx.adobe.com/lightroom-classic/kb/macos-big-sur-compatibility.html

     

    Monterey is another beast, however.  I would not be too quick to jump on that bandwagon for at least 2-3 months after public release date while Apple sorts out their problems.  And ditto for MS Win 11.  🙂

     

    Nancy O'Shea— Product User & Community Expert
      T
      texxxxxAuthor
      Participant
      October 25, 2021

      I guess I wasn't paying attention when the name changed...thanks, all, for correcting me and the title.

       

      @Nancy OSheaI will re-post the link above from Adobe: https://helpx.adobe.com/download-install/kb/macos-big-sur.html . Scroll down to: 'What are the known issues or bugs?' Right under 'We strongly recommend you wait until we have released a compatible version of your app.'

       

      This is what Adobe currently says the problems are.  I don't have any problems because I am too chicken to upgrade to Big Sur.

      -Alex

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 25, 2021

      @texxxxx,

      Right.  But the various products have been updated (some several times) since Big Sur released.  For the very latest information on OS compatibility, I urge you to check the individual product specs.  I gave Lightroom Classic as one example.  There are many others.

       

      Nancy O'Shea— Product User & Community Expert
      T
      Test Screen Name
      Legend
      October 23, 2021

      You talk about Creative Suite. But that's dead and the page isn't about Creative Suite. The page is about Creative Cloud.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        October 23, 2021

        Creative Suite ended with CS6 and it will never run on Apple's BS operating system

         

        Creative Cloud is not yet, as of the last report I have read, 100% compatible with Apple's BS

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