Creative Cloud will not login or sync files

Forum|Forum|9 years ago
November 7, 2016
4 replies
709 views

I am having issues logging in to Creative Cloud desktop app. The blue wheel spins and spins. I have shut down and disconnected the internet and restarted. When and if I get logged in it says some files failed to sync. Someone please help or let me know I'm not alone.

This topic has been closed for replies.

Correct answer David__B

Hi Kathryn,

I've gotten feedback that this issue should be resolved now. If you're unable to login could you try restarting your computer and attempt to login again. If the issue persists please let us know.

Thanks

kathrynp5931801Author

Participant

Now I can't even log on. Just a blue spinning wheel.

David__BCorrect answer

Adobe Employee

Hi Kathryn,

I've gotten feedback that this issue should be resolved now. If you're unable to login could you try restarting your computer and attempt to login again. If the issue persists please let us know.

Thanks

M

Marcus44

Participant

I've been having the same problem since yesterday. Switching to Dropbox until they can resolve this.

kathrynp5931801Author

Participant

Anyone else experiencing this?

David__B

Adobe Employee

Hi Kathryn,

I've seen a few other reports here on the forums. I've contacted our engineering team about the issue. Hopefully it's something we can get fixed soon.

- Dave