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Inspiring
July 12, 2014
Answered

creative cloud will not sync

  • July 12, 2014
  • 1 reply
  • 1350 views

On Preferences I select Sync on.

I go to Assets - Files - and "Start Syncing"

I get the twirly bit that implies something is happening.

And nothing happens. I go back to Preferences and it says the Sync is off.

If I'm in Market tab and select something to download it will say

"Before we download your asset

File sync is currently off. You must turn file sync on to download your asset to this computer."

I choose the Turn File Sync On

and nada.

This topic has been closed for replies.
Correct answer qb-qb

Hi John,

Thanks for the links (the second one is an error page) unfortunately they did not apply.  I was following along with the Muse CC Adobe tutorial and the files in the Adobe Market were not syncing. None of the suggested solutions worked, so I ended up uninstalling Creative Cloud App and then reinstalling and that seemed to fix the problem.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 12, 2014

File Sync Links that may help

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

-Size Limits https://forums.adobe.com/thread/1488242

qb-qb
qb-qbAuthorCorrect answer
Inspiring
July 14, 2014

Hi John,

Thanks for the links (the second one is an error page) unfortunately they did not apply.  I was following along with the Muse CC Adobe tutorial and the files in the Adobe Market were not syncing. None of the suggested solutions worked, so I ended up uninstalling Creative Cloud App and then reinstalling and that seemed to fix the problem.

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