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M
mrh56
Participant
February 27, 2022
Question

Creative Cloud will not update past 97%

  • February 27, 2022
  • 3 replies
  • 339 views

My CC will no update past 97%. This is after an uninstall and reinstall. How do I resolve this?

This topic has been closed for replies.

3 replies

M
mrh56Author
Participant
March 3, 2022

I did not end up doing anything before today and now the update seems to have succeeded and nothing appears to be wrong

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 4, 2022

baffling but sounds good.

finople
finople
Participant
February 28, 2022

I have the same problem. Is it possible it has something to do with the quality of my computer? I don't have a very advanced one. 

 

Thanks.

https://crazyfishgames.com
kglad
Community Expert
kgladCommunity Expert
Community Expert
February 28, 2022

no, that would affect how the programs perform and what programs were offered in the cc app.

 

did you successfully reset your preferences?

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 27, 2022

 reset the cc app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

T
theac487111
Participant
April 27, 2022

Nothing happens when I press Cmd + Opt + R on my Mac with the CC App in the foreground.

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 27, 2022

try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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