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Question

Creative Cloud will not update past 97%

My CC will no update past 97%. This is after an uninstall and reinstall. How do I resolve this?

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mrh56Author

Participant

I did not end up doing anything before today and now the update seems to have succeeded and nothing appears to be wrong

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Community Expert

baffling but sounds good.

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Participant

I have the same problem. Is it possible it has something to do with the quality of my computer? I don't have a very advanced one.

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https://crazyfishgames.com

Community Expert

no, that would affect how the programs perform and what programs were offered in the cc app.

did you successfully reset your preferences?

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Community Expert

reset the cc app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Participant

Nothing happens when I press Cmd + Opt + R on my Mac with the CC App in the foreground.

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Community Expert

if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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