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remixing
remixing
Participating Frequently
October 7, 2021
Question

Creative Cloud Windows No Internet Connection - Bug

  • October 7, 2021
  • 2 replies
  • 835 views

Hello Support,

 

It appears that the logic that Creative Cloud Desktop for Windows uses to determine internet connectivity isn't fool proof. I am not sure what service CCD is trying to contact, but it appears that it may actually tie into Window's itself to figure out if there is an internet connection. I observe this as Windows 10 itself has difficulty with my system (a Gigabyte motherboard with intel wireless 6 card) and oftens reports no internet via wifi, even though I have no connection issues. When Windows reports no internet, CCD says no internet. I am posting this with Windows currently reporting no internet, but I have no connection issues. (no vpn active, no sites dont work, all my other cloud apps and services are connected, etc.) So the bug is with Windows drivers or something, but CCD appears to be affected by it, as it seems to not try to figure out connection on its own, probably because it ties into battery and other Windows services to determine when to sync... 

 


Thank you

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2 replies

remixing
remixingAuthor
Participating Frequently
October 7, 2021

Update: A temp solution until the Creative Cloud Team addresses this issue with CCD relying on Windows, a Windows fix is to change the servers that Windows tries to contact as part of the internt connection test by changing them from microsoft to google ones: here is a tutorial: https://www.youtube.com/watch?v=v3CkXHgj6Ig&ab_channel=KapilAryaMicrosoftMVP

remixing
remixingAuthor
Participating Frequently
October 7, 2021

Also, even though CCD says no internet, I can use the search bar to search through stock, work, apps, and my work.

 

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