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Participant
Jun 17, 2021 8:13 PM UTC
Question

Creative Cloud Won't Install

I'm trying to download Creative Cloud to my Mac and it keeps stopping the install at like 20%. 

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2 replies

Peru Bob
Community Expert
Community Expert
Jun 17, 2021 10:47 PM UTC

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

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Nancy OShea
Community Expert
Community Expert
Jun 17, 2021 9:31 PM UTC

Hi @Kevin1234!,

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Assuming your system meets all the requirements, see this help article.

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

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Nancy O'Shea— Product User & Community Expert