Creative Cloud won't let me work on my PC, keeps asking for uninstall options

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hi there

I tried to remove premiere pro from my pc, but this window keeps popping up:

No matter what I click, this will keep popping up, even if I uninstall premiere pro and install in again it will keep popping up during the process, pc restart - cloud creative exit - NOTHING F* WORKS.

PLEASE HELP!

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kglad

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails to to what you want, what is it that you want? to uninstall premiere pro? install premiere pro?

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avniy75303202Author

Participant

it has restarted cc but this popup still comes up.

I wanted to uninstall it, but even when I do, it still comes up and disturbs my work.

My only option is remove completely CC from my pc but I need its apps.

Even when End process via task manager, this will still pop up. ;_;

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kglad

Community Expert

try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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