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Participant
November 28, 2020
Question

Creative Cloud Won't Open On IMac

  • November 28, 2020
  • 2 replies
  • 190 views

I am using an IMac computer.  All software is up to date.  When I first installed creative cloud several months ago it worked fine.  Now when try to open the app I just get the spinning ball and it won't open.  What is weird is that if I switch to the other user profile on this computer it will open fine.  I have uninstalled and reinstalled numerous times and the same scenario happens.  Please help! Any suggestions appreciated.  I am turning to the forum because tech support I am sorry to say is an absolute joke.

 

Thank you in advance!

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2 replies

John T Smith
Community Expert
Community Expert
November 28, 2020

>All software is up to date

 

Exactly what does that mean about your operating system?

 

I hope you didn't upgrade to big sur

kglad
Community Expert
Community Expert
November 28, 2020

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials