Creative Cloud won't permanently delete the "deleted files"

Forum|Forum|6 years ago
March 22, 2019
3 replies
6086 views

I am synching only 72 GB, but I have about 92 GB as "Deleted Files" in Creative Cloud. When I try to permanently delete all 4,395 "Deleted Files", the system simply responds that it cannot permanently delete "some files" and does not actually delete any of them. These "deleted files" are increasing in number and taking my entire quota. I can not contact Adobe with this problem or find an answer online. I'm about to give up... Could someone share some light? Thank you.

This topic has been closed for replies.

M

MangaChi

Participant

I had this exact problem with all my storage taken up by deleted files and when I tried to delete them all it told me some files could not be deleted and deleted none of them.

The solution is painful, but works; go to list view and start deleting from the bottom, use select and shift select to select a list of about 100 files and wait for the delete confirmed message. Keep doing selected deletes and avoid folders and journals until last as they seem to be the files it will not delete to start with. I did this and eventually deleted all files and have 0 used.

heywoodj88790367

Participant

This seems suspiciously like a dark pattern to make users eat up all their cloud storage and have to buy more.

G

Glances

Participant

I had the same problem. I have a Mac. I tried deleting the files multiple time in the cloud/on the web. Same, "cannot delete" message came up. I even tried doing an individual files. Multiple trials.

I read these posts and then decided to delete the files from the computer trash. Then I went back on line, deciding to follow the suggestion about going to the first delete file. And then....there were no files to delete and the amount of the storage available increased by the appropriate size.

I have no idea what really made deleted the files permanently, but if you have not deleted your trash or recyle bin, since deleting the file, try that.

This does happen, and should be more transparent.