Creative cloud won't sign in on desktop

Question

Good afternoon,

I am a long time user of adobe products and seem to be having a problem that I can not fix. I can not log into the creative cloud desktop app. I have read many threads about to fix this issue, the only problem is that all of them require you to sign-in to the app. I have tried to uninstall and reinstall, however, it tells me that i have to uninstall all the programs that require the app to run, ie: premiere pro, photoship etc. So, I go and try to uninstall those, but for the uninstaller to work, it has to log into the creative cloud app. This is very frusstrating. Any ideas on how i can uninstall and reinstall?

Nancy OShea · Answer

It's strange that this just started happening. Are you certain your subscription is in good standing and payment details are current? Can you log-in to your account portal below?

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Failing that, please contact Adobe support by online chat. Or telephone M-F during normal business hours.

https://helpx.adobe.com/contact/phone.html

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