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erinb20142602
Participant
January 28, 2015
Question

Creative Cloud won't sync with my Libraries

  • January 28, 2015
  • 1 reply
  • 1628 views

I'v reinstalled the latest Creative Cloud desktop app, and updated to the latest version of Photoshop CC 2014 - but I cannot get Creative Cloud to show me any of my assets (libraries) on the website.

To troubleshoot in Creative Cloud preferences :

1. I made sure Sync was on, and

2. I tested the folder location for files. It was my User folder which seems to be default, and I tested it by changing it to the Creative Cloud folder nested inside User folder, but no change.


I'm on Adobe Creative Cloud 1.9.0.465

And Running Mac OS 10.9.5

This topic has been closed for replies.

1 reply

wharress
wharress
Participating Frequently
January 29, 2015

Hi,

Can you send me your log files please?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com

Also you can check out these links for tips:

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

Error: "Unable to sync files"

E
erinb20142602Author
Participant
January 29, 2015

Thanks! I sent you a link to a .zip of the log files.

wharress
wharress
Participating Frequently
February 2, 2015

Hi,

Thanks for sending in your log files. I can see some issue that are stopping Creative Cloud from working properly for you. The main one is.

CJournalDB::IsEntryPending: error is 'SQL logic error or missing database' with query 'database access failed

Then your getting:

Request Failed. ErrorCode: 504 message: HTTP Status 5xx (Server Error). HTTP/1.1 504 Gateway Timeout.

We can quickly fix this by using this method.

  1. Go to your Creative Cloud folder and right click on any file.
  2. When the context menu is visible click shift on your keyboard and click "View on webisite' then release the shift button.

This will re created your local database. Could you give this a try and let me know how you get on.

Thanks

Warner

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