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Participant
November 20, 2020
Answered

Creative Cloud Won’t Upload New Files

  • November 20, 2020
  • 1 reply
  • 444 views

Hi, I have Creative Cloud and Photoshop installed on my iPad. Since downloading them, I've been able to export jpg versions of the images i've made in photoshop onto CC, no problem. Now, it just sits in the upload queue. I let it sit for 24 hours thinking it was the file size, but still nothing. I just see a grainy preview image of the file in CC while it sits in the queue. Same issue now too when I try to upload an image from my camera roll onto CC.

 

It used to upload super quickly, no problems.

 

Any ideas? Thanks!

This topic has been closed for replies.
Correct answer LenaAxelsson

Hi Olivia,

 

Does uninstalling and reinstalling the Creative Cloud app help?

Uninstall the Adobe Creative Cloud desktop application

 

Please let me know if you see the same result after trying that.

 

Best,

- Lena

1 reply

LenaAxelsson
LenaAxelssonCorrect answer
Inspiring
November 20, 2020

Hi Olivia,

 

Does uninstalling and reinstalling the Creative Cloud app help?

Uninstall the Adobe Creative Cloud desktop application

 

Please let me know if you see the same result after trying that.

 

Best,

- Lena

Participant
November 20, 2020

Yes, that helped! Thank you!!!

LenaAxelsson
Inspiring
November 20, 2020

Glad to hear that. Kindly mark the answer as "Correct Answer" to make it easy for others to find the solution.