Participant

Answered

Creative Cloud won't upload tiffs

Forum|Forum|1 year ago
July 2, 2024
4 replies
886 views

Hello All,

I keep getting this message when I try to upload some photos in .tif format: 'Yes, I tried .tif and .tiff.'

"Can't upload 1 item(s). Only .psd, .ai, and .xi file formats are supported."

This also applies to .jpeg files. Am I missing something basic? I've been searching online for an answer but haven't had any luck so far. This is my university account; could that be the issue?

Thanks.. I'll attach a screen shot.

This topic has been closed for replies.

Correct answer Nancy OShea

The Cloud Space you're trying to upload to only supports native file types from Adobe Illustrator (.ai), Photoshop (.psd) or Experience Designer (.xd).

Perhaps you're not uploading to the right Cloud location.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Express https://www.adobe.com/express/
- Projects
- Brand files
- Graphics
- Web pages
- Videos

Nancy OShea

Community Expert

Cloud Documents are for files you created from Creative Cloud apps like Photoshop, Illustrator, Adobe XD, Fresco, Aero, and InDesign.

https://helpx.adobe.com/creative-cloud/help/cloud-document-faqs.html

Nancy O'Shea— Product User & Community Expert

mateuszj38732957

Participant

https://helpx.adobe.com/creative-cloud/faq
says
"There are no restrictions on the file types you can store in Creative Cloud."

I'm confused. Is it or is not possible to use Adobe Creative Cloud space for storing any type of file?

kglad

Community Expert

https://helpx.adobe.com/creative-cloud/faq.html is out of date. (in fact, it says it was last updated 11/22.)

since the cc sync portion of adobe's cloud storage was removed, you can no longer save general file types.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

John T Smith

Community Expert

>Am I missing something basic?

What do you not understand?

The message is very clear... Only .psd, .ai, and .xi file formats are supported.

Nancy OShea

Community Expert

Not .XI, .XD.

XD is Experience Designer.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Correct answer

Community Expert

The Cloud Space you're trying to upload to only supports native file types from Adobe Illustrator (.ai), Photoshop (.psd) or Experience Designer (.xd).

Perhaps you're not uploading to the right Cloud location.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Express https://www.adobe.com/express/
- Projects
- Brand files
- Graphics
- Web pages
- Videos

Nancy O'Shea— Product User & Community Expert

T

Tyson38390614k75zAuthor

Participant

Haha! That was it! Go figured it would be something simple. Thank you for your help.

Your "Community Expert" tag is well-deserved.

kglad

Community Expert

that is expected.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded