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July 7, 2026
Question

Creative Clouds are syncing but not showing up in "your libraries"

  • July 7, 2026
  • 1 reply
  • 10 views

Good morning!

I am currently dealing with some creative cloud issues, originally the libraries weren't able to sync at all, which I ended up refreshing adobe creative cloud, uninstalled creative cloud and reinstalled it and it still did the same thing.

 

Afterwards I allowed SSL protocols for creative cloud to it can sync via firewall, afterwards it shows in the being added and synced but once it shows in the libraries those folders don’t appear at all/

 

It is not affected in the browser version of creative cloud.

 

Were there need to be any other policies for firewall rules that need to be allowed to allow creative cloud to showed the sync folders in the app.

 

Any help would be appreciated.


Thank you! 

    1 reply

    kglad
    Community Expert
    Community Expert
    July 7, 2026

    first try, resetting the cc app:

     

    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

     

     

    July 7, 2026

    I did try that before and after allowing the SSL protocols on the firewall and it didn't work.

    kglad
    Community Expert
    Community Expert
    July 7, 2026

    then i assume by “refresh” adobe cc you meant you reset the cc desktop app, correct?

     

    and you mean your app libraries and not showing cloud files while the cc desktop app shows no sync problem, correct?