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K
Kanaye
Participant
February 13, 2024
Question

Creative Clouds Files Broken Icon on Windows 11 keeps popping up in Windows explorer

  • February 13, 2024
  • 2 replies
  • 309 views

I would like to report a very annoying bug. After the latest windows 11 update i keep getting long broken Creative Cloud Files Personal Account icon in my Windows Explorer ( with very long name ).

I've deleted the icon in windows Registry but it keeps popping up. 
I've talked with the support and removed the CC app on my PC and installed the newest version, but the icon keeps poping up every time i restart my PC.

Any solution for this? 

Thank you!

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 13, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 13, 2024

      mac:

      copy any important file to another folder and then delete Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

       

      default location, Mac HD/Users/<Username>/Creative Cloud Files

       

       

      windows:

      Open the registry editor (regedit.exe) & naviagate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace You'll probably have two sub-keys. OneDrive's sub-key will be nameed '{018D5C66-4533-4307-9B53-224DE2ED1FE6}' Delete the other one, that will be Creative Cloud.

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