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KaGue
KaGue
Inspiring
Nov 18, 2023 10:06 AM UTC
Question

Creativee cloud speicher löschen

Hallo!

Mein Cloudspeicher ist mit 750 mb von 20GB belegt. Ich kann keine Dateien finden.

Meine Frage lautet wo finde ich diese Datein und wie kann ich diese löschen?

Vielen Dank!

Günter

 

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    12 replies

    GMT13366980849wyv
    Participant
    Apr 12, 2024 4:24 PM UTC

    hallo 

    ich habe das gleiche problem hast du mittlerweile eine lösung

     

     

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Apr 26, 2024 10:31 AM UTC

    Hi 

    @GMT13366980849wyv

    ,

     

     

    We're sorry for the delay. Please check this link and look for the locations mentioned and see if you have files to remove- https://adobe.ly/4b7xuEy

     

    If this doesn't help, share the logs from your machine. Here's a link for more info on how to generate them: https://adobe.ly/3JEdg9T. You can also share the logs with us via a cloud storage link here.

     

    Regards,

    Tarun

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 18, 2023 2:46 PM UTC

    use a web browser to navigate to the following locations. at each location, there are several folders/link to check.:

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

     

    if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

     

    the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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    KaGue
    KaGueAuthor
    Inspiring
    Nov 18, 2023 6:54 PM UTC

    Vielen Dank für die Rückmeldung!

    Ich habe alle Speicherordner überprüft und konnte keine Dateien entdecken - auch nicht in den jeweiligen

    "gelöscht Ordner".

    Das eigenartige ist, dass nun 3,2 kb von 60gb belegt angezeigt wird!

    Beste Grüße

    Günter

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 18, 2023 8:42 PM UTC

    reset your cc desktop app.

    Translate
    KaGue
    KaGueAuthor
    Inspiring
    Nov 18, 2023 10:19 AM UTC

    Ergänzung:

    Ich finde keine Datein im Cloudspeicher oder im gelöscht Order.

    Beste Grüße

    Günter

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