Customer Service is non-existent

Is there a better way to get in touch with someone at Adobe? I attempted to resolve my issue via chat, but the CSR could not or would not address my questions. I would classify the communication barrier as severe. The CSR was not forming coherent sentences and ultimately told me to just resolve my billing issue by disputing the charges with my bank. What, seriously?

I then tried to call in to speak with a CSR, but again there was another severe language barrier. I attempted to explain my situation, but I was unable to understand the CSR's response. In my line of work I regularly and successfully communicate with people from different countries where English was not their first language. I make a point to listen closely and be patient because I know this person is speaking better English than I can speak their native language. Still I was unable to understand the CSR and kindly asked to be escalated. I was put on hold (or mute maybe? there was no hold music...) for around 30 minutes before the call was disconnected on Adobe's end. 

What am I doing wrong here? Is there a better way to get in contact with Customer Service?