Customer Support says I need expert

Question

purchased CS6 in 2012,  followed all directions to clean, uninstall, and install from my account.  won't work.  Customer Support says only option to get my CS6 back is to purchase the subscription.

TheresaBeehler · Answer

Thanks.  Yes, bear with me, first time in commmunity.  I purchased CS6 from Best Buy in 2012, registered it with Adobe on 10/28/2012.  Got message that it was non-genuine and would be disabled.  that was a month or so ago.  Went through support who verified it was an active serial number.  Went through their process, all was good and she said no more popup messages would come up.  Friday:  Same thing - contacted support again, long conversation with answer being do the cleaning, uninstall and install and all would be good.  Asked specifically if my produce was "genuine".  Yes it is but no support will be provided if I have trouble.  Over weekend, my app was disabled and gone.  Went through ANOTHER support person who said that adobe can't do anything about the situation, and I need to subscribe to Creative Cloud and maybe go through focum to get an expert.

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