CUSTOMER SUPPORT STOP MAKING ME PAY AGAIN. GIVE ME MY REPLACEMENT CODE.

Hi Adobe

I need my replacement code to my subscription that your team canceled.

I have called your customer support service 6 times and I am losing my patience as nobody has given me a certain solution. I have purchased your code for a 12 months creative cloud pro subscription which suddenly froze my account while I still had 333 days left. I have made 4 different multiple hour calls to 4 different generalists. The call durations averaged 3 hours each. They wouldn't give me the number to their higher ups or someone wha can fix my issue immediately. I cannot afford to waste even more time on my projects. They proposed the solution of ending the subscription with the condition of giving me a replacement code that would come to my email within 5-7 business davs. They put my account on a 7 day free trial as i wait for the code. That has already ended, i have received no code. I then talked to two other customer support generalists and had to re-explain everything to them again (took almost 4 hours). They told me they can only "escalate" my case again, and I have to purchase a $25 monthly cloud pro subscription while i yet again wait for the replacement code email from you. I cannot afford to lose more time, this is messing with my school projects and my grades. It is unfair that I have to write tons of apology emails to all of my professors because I am a graphic design student who depends on Adobe. My grades are dependent on this subscription, and so is my financial aid. If I fail I will no longer be able go to school or continue with my financial support from fafsa. I need my problem fixed now. Email me my replacement code because I cannot continue to depend on temporary solutions with no permanent solution in sight. It is ridiculous that I have to pay yet again  for subscriptions while I wait for your team to decide whether or not to give me a replacement code to a 12 months cloud pro subscription that I already paid for that YOU guys deleted. I did my part of the agreement, which is agreeing for YOU guys to delete my subscription. Now YOU need to do your part by giving me that replacement code. This has been dragged on unnecessarily long and I keep losing time, money, grades, and my patience. I do NOT want to wait until I have to cancel my current monthly subscription to avoid that payment, because the last time I waited for YOUR team to give me my solution before my free trials ended, they BAILED and I have to spend money and time to yet wait AGAIN.