Day 10: Still unable to sync and access any of my files on any device. Where's tech support?!

It's been 10 days since my case has opened (ADB-32670010-D9Q9) and I still cannot access over 5 years of files on any of my devices. My small business is absolutely devastated by this, I'm losing income, clients and time and Adobe does not seem to care about resolving this issue promptly. I'm contacted every 48-72 hours to do simple troubleshooting with tech support, and then told to wait another 48 hours for another round of simple troubleshooting.

So far we've determined that it's not my computer or devices causing the non-syncing issue, but an issue on Adobe's side. I've been told the engineers are looking into it, but honestly it feels like I've fallen through the cracks.

I've had to spend 2 entire days manually downloading files from Adobe Cloud which was a terrible experience in itself - There's no easy way to download all of your files at once. Instead, you can only download a maximum of 10 files at a time and half the time you'll get an error and the file won't download. So you have to quit Adobe creative cloud app, open it again and cross your fingers your files will download. What a headache, but I went through this process and finally got most of my 5+ years worth of files.

Finally, after going through the tedious process of manually downloading my files, I've had to spend money on opening a NEW adobe account so I can upload my files into because I simply cannot wait any longer. Guess what? Only half of my files are uploading, and the other half get error messages 'Unable to upload' for what seems to be no reason at all. These same files worked perfectly in my original Adobe account, but for some reason they won't upload to this new account?

It feels extremely unfair that I have to pay Adobe a considerable amount of money for products that are not working as they are advertised. The lack of communication, disregard and care about this issue is seriously concerning and has put my small business in grave danger.

I have a substantial social media following in the digital drawing/art space (I'm followed by large accounts such as Procreate) and I have not wanted to use my platform to call out Adobe, but I feel there is no other option to get their attention on this issue?

I'm running out of ideas here... Has anyone else experienced an ongoing issue like this with Adobe? If so, what was the outcome?