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Participant
June 26, 2024
Answered

Delete Adobe Products without Account

  • June 26, 2024
  • 2 replies
  • 3036 views

I have downloaded and used several Adobe-Products while studying abroad with a school account. Since I'm not a student at the school anymore, my account was deactivated. When I tried to delete the Adobe-Apps Creative Cloud opened only showing the message: 

{"error":"invalid_credentials"} 

 I'm also unable to log into Creative Cloud with a different account because the schools log in site opens automatically when I click "help" -> "log in with browser". Is there a way to fix this problem on my own or do I need to contact the school?

This topic has been closed for replies.
Correct answer John T Smith

This may help

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

2 replies

kglad
Community Expert
Community Expert
June 27, 2024

follow each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 26, 2024