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henriw69438795
Participating Frequently
Nov 5, 2019 4:03 PM UTC
Answered

delete files from creative cloud storage

Hello,

I have deleted all my files from creative cloud but still it indicates '100 GB of 1 TB used'. How do I get rid of the 100 GB so that it indicates 0 GB of 1 TB used?

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    DelphiZoa
    DelphiZoaCorrect answer
    Participating Frequently
    Nov 5, 2019 4:15 PM UTC

    Hi Henriw,

     

    When you delete files from the cloud, they are initially temporarily deleted and are still restorable. To permanently delete, follow these instructions.

     

    Let us know if you have questions or continue to experience issues.

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    5 replies

    Eredi_13
    Participating Frequently
    Dec 15, 2019 10:56 PM UTC

    So we have to click each individual file to delete everything?! this a joke! i have hundreds of files, where is the box that says select all! never using adobe cloud again, they only want to rip you off and force you to buy more storage.

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    PKMPFT
    PKMPFT
    Inspiring
    Dec 20, 2019 9:53 AM UTC

    I found a solution: select the first item in your list of 'deleted files', Page Down until you see the bottom of the list (this took me a long time because I had thousands of files to delete), then SHIFT + CLICK the last file.

    You should now have all files selected, and can delete them all.

     

    Great interface design by Adobe. Well done. /s

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    Eredi_13
    Participating Frequently
    Dec 20, 2019 12:35 PM UTC

    Thank you so much for this information, you just helped me greatly. I'm sure others will read this and in turn help them. I do still hope adobe stop dragging their feet and add something that will allow you to delete everything in a bulk. 

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    DelphiZoa
    DelphiZoaCorrect answer
    Participating Frequently
    Nov 5, 2019 4:15 PM UTC

    Hi Henriw,

     

    When you delete files from the cloud, they are initially temporarily deleted and are still restorable. To permanently delete, follow these instructions.

     

    Let us know if you have questions or continue to experience issues.

    Translate
    henriw69438795Author
    Participating Frequently
    Nov 5, 2019 4:18 PM UTC

    Thank you for your quick response. This solved my problem.

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