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Participant
October 29, 2020
Question

Deleted cloud files

  • October 29, 2020
  • 1 reply
  • 480 views

I woke up this morning to find that my whole cloud has been deleted. I have numerous files on there which contian 100 of hours worth of notes. 

How and why has this happened? I would appreciate it if you could help to fix this issue. 

Thanks

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1 reply

kglad
Community Expert
Community Expert
October 29, 2020

check on adobe's server by opening the cc app and clicking 1 and then 2:

 

 

are your files there?

 

if not, check your sync'd folder by click file>preferences>sync and noting your sync'd folder location

 

James5D46Author
Participant
October 29, 2020

Sorry you've lost me a bit. I use adobe on my ipad and have the adobe app on that, but not on a computer. When I am logged in and I go on the website it doesn't show the cloud icon. 

Is there something I am doing wrong?

Thanks

kglad
Community Expert
Community Expert
October 29, 2020

on your computer, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

 

you should use it to manage your installed adobe programs and your cloud files.