Deleted cloud files

Forum|Forum|5 years ago
October 29, 2020
1 reply
480 views

I woke up this morning to find that my whole cloud has been deleted. I have numerous files on there which contian 100 of hours worth of notes.

How and why has this happened? I would appreciate it if you could help to fix this issue.

Thanks

Cloud storage web assets

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kglad

Community Expert

check on adobe's server by opening the cc app and clicking 1 and then 2:

are your files there?

if not, check your sync'd folder by click file>preferences>sync and noting your sync'd folder location

J

James5D46Author

Participant

Sorry you've lost me a bit. I use adobe on my ipad and have the adobe app on that, but not on a computer. When I am logged in and I go on the website it doesn't show the cloud icon.

Is there something I am doing wrong?

Thanks

kglad

Community Expert

on your computer, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

you should use it to manage your installed adobe programs and your cloud files.

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