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J
janeller316
Inspiring
November 22, 2016
Question

Deleted Files not Appearing in the Archive

  • November 22, 2016
  • 1 reply
  • 460 views

Hi,

Among other problems my team is having with Creative Cloud, we're having issues with the Archive. Despite us having access to all of the same CC files, our archives are different and it doesn't seem related to who deleted a file. For example, if I delete files, they won't appear in my archive. However, they will appear in my colleague's archive. Why is this happening and how can it be fixed?

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
January 11, 2017

Hi Janelle,

Is this an issue you're stilling seeing. Is it something you can reproduce with any files you delete which are shared?

Thanks,

- Dave

J
janeller316Author
Inspiring
January 11, 2017

Hi,

I'm not sure. We stopped using Creative Cloud because there were too many problems. Files were being spontaneously deleted (sometimes within a matter of seconds of dragging it out of the trash or restoring it). Sometimes they'd be found in someone's archive, sometimes not, and everyone's archive still looked different. My boss contacted Adobe, but nothing they suggested worked, so we had to switch to another way of storing the files.

Thank you,

-Janelle

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