Deleting files from Creative Cloud

Question

I recently bought the Photography plan with 20GB of storage, and already consumed my quota. I want to be able to view the files on the cloud in order to delete the ones I don't want.

I have tried using the Assets tab on Creative Cloud, then View on Web, but none of my files are showing - only a "sync" file. Please see first picture below.

Ideally, I want to be able to see my files like this example below.

Available space

Could the solution be removing files one by one in Lightroom?

Thanks in advance!

puneeta95641987 · Accepted Answer

Hi,Thanks for reporting the issue.Would you be able to collect and upload log files from your system after adding a new file from Creative Cloud app?Here is a link to an article about the tool with a link to download it.Log Collector ToolThe tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.Engineering may have some additional questions but this will help us get started.Thanks,Puneet Aggarwal

kglad · Answer

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

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