Despite my cancellation I am still charged many months later

Hello Adobe Support.

I really like your products but I hate your customer relations!!! You prefer to not have an e-mail for your customers in the age of AI. Last year I bought one of your apps and I thought I cancelled it. Then I realized that it was not cancelled and tried very hard to cancel my subscription but next month I paid a big amount for an app I did not use even for a minute. Then I used your Acrobat Editor for a very short time and cancelled it. Here is the proof from your website one minute ago: “

Restart your Creative Cloud Pro

Pick up where you left off and easily get back into your plan.

Başlangıç fiyatı 

₺478,80/ay

” and Please help me understand this…. How come a company’s UI says that you have nothing to pay but they charge you on your credit card for whole year until you realize it?

Please cancel it! If I could do it myself I would but it is not possible to cancel a non-existing subscription!!!