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PELÍCULA3245261347f8
Participant
September 22, 2023
Question

Después de instalar Creative Cloud 2023 no abre correctamente

  • September 22, 2023
  • 3 replies
  • 616 views

Al intentar inicializar el programa me manda un mensaje que adjunto, les adjunto las especificaciones de mi GPU y Hardware, al buscar la compatibilidad no vi mi tarjeta en la lista, alguien que me ayude por favor

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3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 22, 2023

after collecting your logs and while waiting for a response, start with these steps - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

.

if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

Ruchika Wadhawan
Adobe Employee
Ruchika Wadhawan
Adobe Employee
September 22, 2023

Hi @PELÍCULA3245261347f8 Could you please collect and share Creative Cloud logs using Log Collector tool.

 

Regards,

Ruchika Wadhawan 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 22, 2023

I don't read Spanish and the translator doesn't work with pictures

I will GUESS that your driver needs to be updated

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

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