Después de instalar Creative Cloud 2023 no abre correctamente

3 replies
637 views
Translate

Al intentar inicializar el programa me manda un mensaje que adjunto, les adjunto las especificaciones de mi GPU y Hardware, al buscar la compatibilidad no vi mi tarjeta en la lista, alguien que me ayude por favor

Error or problem

This topic is closed to new replies. Start a new post to keep the conversation going.

kglad

Community Expert

after collecting your logs and while waiting for a response, start with these steps - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

.

if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

Translate

Ruchika Wadhawan

Adobe Employee

Hi @PELÍCULA3245261347f8 Could you please collect and share Creative Cloud logs using Log Collector tool.

Regards,

Ruchika Wadhawan

Translate

John T Smith

Community Expert

I don't read Spanish and the translator doesn't work with pictures

I will GUESS that your driver needs to be updated

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.