Develop Module not available

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Good evening,

I’m having a problem with my Adobe CC Plan. My plan expires on the 20th November.

However, when I try to edit a photograph it says that i need to renew my plan in order to use the Develop Module.

I have made sure that I am signed in to the correct account so I don’t understand how this can be.

kglad

Community Expert

check your account, https://account.adobe.com and verify everything is what you expect.

then. it it shows your subscription is active without payment problem, sign out of the cc desktop app

then exit the cc desktop app and reopen it. sign in with the same adobe id/pass used to confirm your subscription.

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mikej1962Author

Participant

Over the last few years (2017), following guidance from Adobe agents, I have used two email addresses to register my accounts. I have tried both addresses to log in and both now say that I have no account. However, I bought the last subscription on 20th November 2025. So I still have 13 days left. This was confirmed by an agent last night.

It would appear that a 1 year plan isn't quite a full year.

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kglad

Community Expert

@mikej1962

after you’ve received a charge, you can use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the charged account.

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