DEVICE NOT SUPPORTED

Forum|Forum|4 years ago
April 6, 2021
5 replies
641 views

I have had CC installed on my S Galaxy A5 since day one. Today, I had to uninstall the app due to some problems with the mobile. Problem solved, but when I should reinstall CC, I got the message "Your device is not compatible with this version", no way for me to reinstall an app that worked on mine device for ages. Help!

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per christians55629901Author

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I had to uninstall the CC-app from my mobile (Android 7) for some reasons. I can now reinstall the app, but the latest version seems to only accept Android 8 or higher. Where can I find a version to install that manage android 7?

Merged two conversations about the same thing... Moderator

kglad

Community Expert

you can probably only be 2 versions off from current os.

confirm by checking at the app store > adobe cc > information > compatibility.

older versions would be offered (your os is detected automatically) if they were available.

only if you had a misreported os would there be an issue to resolve and i've explained how to check that (in your duplicate thread).

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per christians55629901Author

Participating Frequently

Hi again

I run OS 7, and i read (adobe-related, but can't find it again) that the 2021 CC for mobile works only for OS 8 and onwards. I find earlier versions of all apps linked to CC, but not for the actual app CC. I don't think it's worth spending more time on this issue. The good old laptop still exists.

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per christians55629901Author

Participating Frequently

So, for me it seems that CC is upgraded to not accept S Galaxy A mobiles? If my assumption is correct, I need to reinstall an older version of CC on my mobile. But where can I get a version CC from last year?

kglad

Community Expert

sheesh, it doesn't matter what your mobile brand is. your os matters.

again, what is detected?

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per christians55629901Author

Participating Frequently

Sorry, I took it for granted that an A5 (Samsung) uses Android 7. Anyway,
hope this will clarify the problem.

I had to uninstall the CC-app from my mobile (Android 7) for some reasons.
I can now reinstall the app, but the latest version seems to only accept
Android 8 or higher. Where can I find a version to install that manages
android 7?