Directed here from phone support; Two weeks later, no acknowledgement...

Two weeks ago, I made a post covering some issues I've been having with Creative Cloud Assets. I originally spent an hour on the phone with Adobe Support, who directed me here and assured me I'd get a reasonably fast response. Now, two weeks later, I have yet to receive any indication that someone at Adobe is aware of the issue and willing to work with me to resolve the problem. Features that I've come to depend on no longer work, and I would really appreciate some assistance. If this isn't the correct forum, I'll gladly go explain the issue somewhere else, but I haven't even received something as simple as "Wrong help desk."