Skip to main content
Typo83
Participating Frequently
June 23, 2015
Question

Disappear files on Cloud

  • June 23, 2015
  • 2 replies
  • 691 views

Dear Adobe,

I've experienced lately that some of the files stored in the cloud disappears from the folder where I put them. I managed to recover some from the archived files, but I didn't archive these. If the system archives automatically, would it be possible to stop these kinda actions, or can you please help where I can find it among the settings (if there is any option for that)? Every file I store in the cloud is important, and if these appeared for good, there will be consequences. I'm paying for your service, and this causes serious damages to me and my business.


What solution do you have for this problem?

Looking forward to your reply.

This topic has been closed for replies.

2 replies

Typo83
Typo83Author
Participating Frequently
June 23, 2015

Adobe,

You are a lucky! I found all my files in the archive are looking for. But I still do not understand how dare archived files automatically. Why can not I set what I want to archive. Why should scare me????? This is because they come up with something that's not service. This service is expensive for me here in Hungary.

wharress
Community Manager
Community Manager
June 24, 2015

Hi,

Can you please update to the latest Creative Cloud version which is Version 2.1.1.110. Download Adobe Creative Cloud apps | Free Adobe CC trial

Thanks

Warner

Typo83
Typo83Author
Participating Frequently
June 24, 2015

Hi,

I use exactly this version. That's all? Why archive automatic my files the Creative Cloud?

Who set it in? Because I don't! I expected a little bit more than this.

Tamás

Atul_Saini
Community Manager
Community Manager
June 23, 2015