Do you really think we can read "اللغة العربية"?

Forum|Forum|4 years ago
January 28, 2022
4 replies
580 views

Hi everybody in-charge,

Please try to understand that a person living in the UAE isn't necessarily speaks Arabic language, so each time I go to your website, I have to guess where the language switch is (which is also implemented in Arabic (seriously?)). The United Arab Emirates is the country that has only around 30% of Arabic speakers. What makes you display the Arabic version by default to everyone (although browser and everything is in English) without even proper switch to English? Do you really think we can read "اللغة العربية"?

I hope this feedback helps you to improve your services.

Cheers.

General Feedback

This topic has been closed for replies.

Zaid Al Hilali

Community Expert

I live in UAE and can say the solutions provided by Nancy and David below are on spot and accurate. What you're experiencing is not Adobe's issue. It is the type of Creative Cloud you downloaded at first what dictates the Browswer Language.

To explain it better, since your Adobe CC applications which you downloaded have Arabic support, so by default it thinks that you're an Arabic speaker.

Solution 1. If you don't use Arabic at all, just remove all your Adobe applications off your machine, change the language of your Adobe CC desktop application to International English or any other language, then download all apps once again. As such, next time to sign-in to Adobe website it will now your Language settings.

Solution 2. Keep you apps as they're, and change the region as David expalained.

Solutions 3. Be modest and learn Arabic while you're in an Arab country 😊

A

Andrey5E47Author

Participant

What a professional way to improve the user experience: make them learn the language! 😁👏

As of solutions 1 and 2, the app has already been set to Eng international. Even the switch that is hidden at the bottom of the page is in the Arabic language. So this isn't a request for support to me personally but is feedback to improve Adobe services overall.

David__B

Adobe Employee

You can also change the language displayed on Adobe.com pages with a region or language setting at the very bottom of the page.

or

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Andrey5E47Author

Participant

Hi David,

Try to see the bigger picture. Forget about me, think about hundreds of thousands of your website visitors.

1. Please take a look at the screenshot, do you see 'change region', 'language: English'?

2. While some of the visitors can autotranslate the page with Google Translate, some of them will just leave the website, because 70% of users from UAE do not speak Arabic and they won't find the language switch.

I hope this feedback helps you to improve your services.

This discussion can be clsoed.