Does Adobe still have my files anywhere?

Forum|Forum|1 year ago
October 5, 2024
2 replies
431 views

HI,

When Adobe closed Creative Cloud (but still charghed me for it!) and then opened a new Creative Cloud, I wondered if Adobe were able to restore past files from the old CC?

Over the summer, I've had a problem with a storage device and could really do with my CC account back (or am I able to get access to them somehow?).

I'll also contact Adobe Help but many thanks for any User assistance you can give.

Dan

This topic has been closed for replies.

Nancy OShea

Community Expert

Creative Cloud is not a dedicated backup & recovery service. Cloud storage is for the convenience of paid subscribers who need to share files with colleagues or access work files from other devices.

I recommend getting * Backblaze to protect your data from loss or damage. It's been a real life-saver for me on more than one occasion. And it's very reasonably priced.

https://www.backblaze.com/cloud-backup/personal

* Disclaimer: I don't work for or receive compensation from Backblaze. I'm merely a satisfied customer.

Nancy O'Shea— Product User & Community Expert

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danielc60550995Author

Inspiring

Thank you Nancy,

I must admit I used the 1TB CC as I use Dropbox, OneDrive or GDrive as I need to do exactly what you say - access all my video/audio files from different locations - and it has been very good over the years.

When CC severed the cloud link over the last few months and left my files in a standalone folder, it has only included files upto 2022. So it's my 2022-present files that are missing. It's really strange.

Very grateful for your reply

Dan

kglad

Community Expert

did you check?

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danielc60550995Author

Inspiring

Thanks for your reply Kglad,

I've certainly checked whether my files are anywhere.

All my files were there uptodate on CC but now I'm left with only the files that were on CC at the end of 2022, rather than any later. This is what is so strange.

Is that what you mean by "did you check?"

Very grateful to you for your time in replying.