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phsodigital
Participant
January 11, 2015
Question

Does anyone else experience creative cloud app continuously syncing?

  • January 11, 2015
  • 4 replies
  • 617 views

the desktop app on one of my devices continuously syncs even if i'm not doing work on it. anyone else have this issue?

This topic has been closed for replies.

4 replies

P
phsodigitalAuthor
Participant
February 2, 2015

Any update on this?

wharress
wharress
Participating Frequently
February 2, 2015

Hi,

I am sorry to hear you still having issue, lets dig into this a bit more.

Can you send me your log files please?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com


Thanks

Warner

O
Oleary_
Participant
January 13, 2015

Just started having the same issue this morning. I added one person to our website admin via catalyst. It's only been about 15 minutes but have never had this issue before. Thanks

edit: Mac Book pro is the device I'm using. It's still trying to sync (just over 30 minutes now).

wharress
wharress
Participating Frequently
January 13, 2015

Hi,

The sync process may sometimes start up even thought you are not working or syncing anything but not for extended periods of time. Could you tell me how long this behaviour goes on for and are you logged into your Creative Cloud from any other devices? phones, tablets, computers?. Do you have any collaborations setup with anyone else?.

Thanks

Warner

Z
zerograv10
Participant
January 13, 2015

It happens on my Surface and used to happen on my laptop. It doesn't on my desktop and I know the desktop is currently switched off. It happens continuously and the messages vary in terms of how many files have been updated but the status on the app is always syncing.

M
mbrownACP
Participant
January 13, 2015

me too! following for answer

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