Legend

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Does anyone else get promised call backs from Adobe and they don't return your phone calls?

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I've called Adobe at least 3-4 times in the past few weeks and every time they promise me a call back and then they never call me back. Is anyone else experiencing this? Can't just me. I've launched some Better Business Bureau complaints and started to document the lies and terrible customer support.

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Jeffrey_A_WrightCorrect answer

Legend

Jeff the email address associated with this particular forum account is the same email address I use to purchase and log in and use Adobe Creative Cloud apps. I'm not aware of any other accounts. Please reach out to me via email so we can get this resolved asap.

Rachel, I am sorry, but you will want to work directly with our support team for any account-related concerns. For now, there are no additional actions for you to take. Case ADB-20951117-B7T9 is still open and pending our response.

rodneyv61992111

Participant

Happened to me today.

1 july 2024.

Promised phonecall 7 hours ago and still nothing...

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kglad

Community Expert

who promised a phone call?

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rodneyv61992111

Participant

I went to adobe cc.

Had to go to chatbot to get a phonecall promised.

All my details are correct.

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D

defaulti0gqi4vrnba0

Participant

Scam! I am going to contact the Better Business Bureau also!

There are no customer support phone numbers listed, just a useless website. When I use the chat agent I do not get my questions answered. When I call the so-called customer support phone numbers "around the world" I follow all the appropriate prompts, then the system syas' "Please wait while I transfer you" and then it hangs up.

I have been double charged every month. The excuse I keep hearing is that I must have an account under another email account. No- I did not sign up for another account. Actually, if there is another email in the system I beilieve it is because they ask for a "back-up" email so that "you don't get locked out of your account".

Sounds like a scam!

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rachelcenterAuthor

Legend

"There are no customer support phone numbers listed" --> 1 (800) 833-6687

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Jeffrey_A_Wright

Legend

Rachinc, sorry you are encountering problems receiving a callback. I reviewed the account you used to post to this public discussion forum, and case ADB-20951117-B7T9 is currently open pending our response.

Would you please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html, which provides information on how you can review and update your recent support cases?

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rachelcenterAuthor

Legend

Hi Jeff, I found my support history page per your link above. And it shows that every single case is "resolved", however the ongoing case that I referenced above is far from resolved.

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Jeffrey_A_Wright

Legend

Thanks for the update, Rachinc. Yes, the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html is more for your reference. You can use this process to provide updates to your active support cases. You can also reopen recently closed cases if you feel that the solution offered does not resolve the issue you contacted us about.

For now, you can use the process in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to provide updates to the case ADB-20951117-B7T9. There is no additional action for you to take at this moment because the case is currently pending our response.

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