Skip to main content
R
Rocket.1978
Participating Frequently
July 11, 2022
Question

Domain name servers vs A Records - advice please

  • July 11, 2022
  • 2 replies
  • 1054 views

Hi,

 

I have a domain purchased from Hooble I want to link to my Adobe Portfolio site. I have previously had a custom domain (different name, different provider) linked to my site and it worked fine. 

 

I have succesfully removed the previous custom domain, and i'm now trying to add the new domain via the settings in Adobe Portfolio. I am getting the message telling me to chang the "A Records" in my domain provider, and Adobe has provided the IP addresses which need to be changed. However Hooble does not seem to have the facility to change A Records, only nameservers. I have tried copying the IPaddresses Adobe provided to the nameserver input boxes but this didnt work.

 

My limited understanding is that A Records and Nameservers are basically the same thing, so i'm sure it can be done. Grateful for any help or suggestions please.

 

Thank you

T.

 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 11, 2022

If Hooble (I've never heard of them) don't provide an advanced DNS panel with A Records, you may need to switch to another Domain Name Provider like Network Solutions or Namecheap that does.  

 

The other option is to use another custom domain name with Portfolio and keep your old one where it is.

https://help.myportfolio.com/hc/articles/216489627-Manually-configuring-a-custom-domain

 

Nancy O'Shea— Product User & Community Expert
R
Rocket.1978Author
Participating Frequently
July 12, 2022

Thank you Nancy

 

An update in case anyone else finds themselves in the same boat...

 

I contacted Hooble via a support ticket yesterday and they have now given me access to the advanced DNS panel that I can access via my client pages. It doesn't look like this feature is provided as standard, at least not with a domain purchase (perhaps if you have some of their hosting or other services you get this by default, i'm not sure) but they have given it to me at no extra charge. I was able to add the "www" IP addresses to the A Records via the c panel but not the "@" addresses, however it does seem to work still and the domain is succesfully pointing at my portfolio.

 

For what it's worth, I have never used Hooble before, but the tech support guys responded to my support ticket within an hour or two and it's all sorted now, so kudos to them.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 12, 2022

    Glad you got it all sorted. 🙂

     

    Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    July 11, 2022

    No, not the same thing at all.

    Nameservers - the computer on the internet which can answer questions about DNS. If you mess with this, the domain is broken.

    A record - gives some computer a name.

    If a service only allows you to change name server, it may be that you can't edit DNS at all, but expects you to pay some other provider for DNS. However, Hooble state you can change DNS.

    You may need to contact Hooble for help with their Simple Domain Manager. 

    R
    Rocket.1978Author
    Participating Frequently
    July 11, 2022

    Thanks, bit confused though....

    quote

    However, Hooble state you can change DNS.

     


    By @Test Screen Name

     

    Yes, Hooble will allow me to change nameserver. It wont (or I cant find) any way to change the A records, which is what Adobe Portfolio has given me.

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices