Participating Frequently

Question

Double-click won't open a synced file in my Creative Cloud Files folder

Forum|Forum|2 years ago
April 26, 2023
5 replies
2064 views

I use Creative Cloud Files syncing to access and work on my projects files across 2 computers (workplace and home computers -- both mac computers running Ventura 13.3.1). I've been using this system for a little while without any issues. But lately, files that were created or modified on one computer, and that are then synced on the other one can't be opened by double clicking. I have to go to File > Open and then it opens.

For example, if I save a .jpeg file on my workplace computer, when I get on my home computer, the file is synced, but if I double click it or try 'Open With' photoshop, preview or whatever application, the application will open but not the file. If I use File > Open, locate and select my file, it will open. And if I then modify and save it, double-clicking the file will now work on this computer (but not on the other one).
It's not a major problem but if someone could tell me how to fix this, it would be much appreciated.

File sync

This topic has been closed for replies.

L

Loup22808362fawaAuthor

Participating Frequently

It was an Operating system problem and Apple solved the issue. I haven't experienced that problem since updating to Ventura 13.4. Thanks again to those who tried to help me.

Community Expert

you're welcome.

Participant

I had a similar problem, I wrote about it here before.
What helped was that I switched "Filezilla" to "CommanderOne" and use it to perform file operations.

Steve

kglad

Community Expert

@istvanm28262697

thanks for confirming you had a system problem.

I

istvanm28262697

Participant

I also have this problem after the update (Ventura 13.3.1a). Adobe support took over the screen, but they couldn't help either. I'm clueless 😞

kglad

Community Expert

@istvanm28262697

because the problem is pretty minor, it seems reasonable to just wait for another os update.

Tarun Saini

Community Manager

Hi @Loup22808362fawa,

Welcome to the community! We're sorry to hear about your difficulties. To assist you further, I would like to confirm that you cannot open files by double click, which are in the Creative Cloud files folder on both computers, is that correct? Could you please check if the Creative Cloud app on both computers are up to date? Is it happening with all files or with some specific ones? Did you try to repair the app on both machine to check if that helps?

We're here to help, just need some info.

Regards,

Tarun

L

Loup22808362fawaAuthor

Participating Frequently

Thanks for the reply.

This problem happens with files in the Creative Cloud Files folder on both computers. But it's not all files. Some synced files open just fine, but others don't. It's all kind of files (.psd, .jpg, .indd, .ai, .pdf, etc.). And it happens with recently created files, as well as with some very old files too. I really can't think of a determining factor...

The Creative Cloud app is up to date on both computers. I haven't try to repair the Creative Cloud app yet because I'm not sure how to do that.

Tarun Saini

Community Manager

Thanks for your response. Please check this article to repair the Creative Cloud application: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Let us know if repairing the app resolves the issue or not.

Regards,

Tarun

kglad

Community Expert

what about non-sync folder files on that home computer? can you double click them or use open with?

L

Loup22808362fawaAuthor

Participating Frequently

Thanks for the reply. It only happens with some files in the Creative Cloud Files folder. But if I move a problematic file to another location, that doesn't solve the problem, and double click still won't work on that file.

kglad

Community Expert

what if you pick a file unrelated to your cc files? eg, double-click a locally saved ps file. does it open in ps?

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