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RiesG
RiesG
Known Participant
January 17, 2015
Answered

Download assets not possible

  • January 17, 2015
  • 2 replies
  • 710 views

I have a full CC membership (student-teacher) and want to download assets from the market place. Not possible: I have to upgrade my plan (???). What now??
This is not the first time this question pops up in this forum but I have never seen an answer!!

This topic has been closed for replies.
Correct answer wharress

Please contact customer support Creative Cloud Learn & Support

2 replies

wharress
wharress
Participating Frequently
January 21, 2015

Hi,

Please contact Customer Support for this issue. This certainly sounds like an issue with your account. Can you confirm that you even have access to the Market place and its just the Market Place assets that are not downloading?.

Thanks

Warner

RiesG
RiesGAuthor
Known Participant
January 21, 2015

Yes, I have access to the Market Place but when I try to download an asset I recieve a message like 'It's a premium function just for members with a full plan..., upgrade' (free translation; CC talks dutch to me).

My account tells me I have a Creative Cloud Student and Teacher edition.

wharress
wharressCorrect answer
Participating Frequently
January 21, 2015

Please contact customer support Creative Cloud Learn & Support

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 20, 2015

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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