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Participant
April 20, 2023
Question

Download file from CCLibraries failed. Reason: Invalid user access token.

  • April 20, 2023
  • 1 reply
  • 709 views

I have a licensed version of Adobe Premiere Pro through Partners Group. Certain assets (video, audio, images) are available with the license; however, I am unable to download the videos assets. The reason given in the error popup is "Download file from CCLibraries failed. Reason: Invalid user access token." This looks to be a known issue since 2021 at least but none of the forums ever had a resolution and I can't get ahold of anyone from Adobe, but this is insane. Is there a workaround? Why am I paying for this?

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1 reply

kglad
Community Expert
Community Expert
April 20, 2023

try a different default browser or delete your default browser's adobe.com cookies.

ajcpAuthor
Participant
April 20, 2023

It's an application that is installed, not via browser. 

Peru Bob
Community Expert
Community Expert
April 20, 2023
quote

It's an application that is installed, not via browser. 


By @ajcp

 

But the download is done via a browser.