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ajcp
Participant
Apr 20, 2023 2:53 PM UTC
Question

Download file from CCLibraries failed. Reason: Invalid user access token.

I have a licensed version of Adobe Premiere Pro through Partners Group. Certain assets (video, audio, images) are available with the license; however, I am unable to download the videos assets. The reason given in the error popup is "Download file from CCLibraries failed. Reason: Invalid user access token." This looks to be a known issue since 2021 at least but none of the forums ever had a resolution and I can't get ahold of anyone from Adobe, but this is insane. Is there a workaround? Why am I paying for this?

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4 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 20, 2023 2:57 PM UTC

try a different default browser or delete your default browser's adobe.com cookies.

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ajcpAuthor
Participant
Apr 20, 2023 4:56 PM UTC

It's an application that is installed, not via browser. 

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Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Apr 20, 2023 5:05 PM UTC
quote

It's an application that is installed, not via browser. 


By @ajcp

 

But the download is done via a browser.

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