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NickT_13
Participant
Jul 13, 2020 1:33 AM UTC
Question

Download problem

       I just recently bought the student creative cloud pack for $20 a month and when i was downloading it said to turn off my firewall and my antivirus software, so i did and it didnt work. I've tried everything from restarting my computer to restarting my firewall, and nothing and i mean NOTHING has worked so far. Can anyone help me please?

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
Jul 13, 2020 2:57 PM UTC

NickT_13, to use an individual Creative Cloud membership you must have access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  Please provide this information to whoever is managing the network so that they can allow access.

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